Legal
Privacy Policy
Last updated: November 2026
This Privacy Policy explains how Comfortable Home Living, a DBA of Ctrl Shift Home LLC ("we," "us"), handles information when you visit https://comfortablehomeliving.com or use our optional SMS program.
Information we collect
- Information you provide on our contact form: first and last name, and optionally email address, phone number, and your question.
- SMS consent records: the phone number, selected message category, consent timestamp, source page, disclosure version, browser user agent, and IP address where available.
- Basic technical information such as browser type and pages visited.
How we use information
We use information to respond to your questions, send messages you have requested, maintain consent records, and improve our website content.
SMS communications
If you opt in, we use your phone number only to send account notifications and recurring marketing messages about seasonal HVAC maintenance reminders, air filter replacement reminders, indoor comfort tips, and website resource updates. Each category requires its own consent. Message frequency is up to 4 messages per month per category. Msg & data rates may apply. Reply STOP to cancel or HELP for help. See our SMS Terms of Service.
Mobile opt-in information
Mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes will not be sold, shared, rented, released, or transferred to third parties for marketing, lead generation, or promotional purposes.
Mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes are not sold, shared, rented, released, or transferred to contractors, service providers, lead aggregators, or third-party marketers for marketing or lead generation. We may use service vendors, such as an SMS delivery platform, solely to deliver the messages you requested.
Cookies and analytics
We may use essential cookies and basic analytics to understand how the site is used. You can control cookies through your browser settings.
Data retention
We keep contact and consent records for as long as needed to provide the requested messages, honor opt-outs, and meet legal obligations.
Opt-out rights
You can stop text messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT. You can also email hello@comfortablehomeliving.com to request access to or deletion of your information.
Security
We use reasonable measures to protect information. No method of transmission or storage is completely secure.
Children's privacy
This website is intended for adults. We do not knowingly collect information from children under 13.
Third-party links
Our site may link to other websites. We are not responsible for their privacy practices.
Policy changes
We may update this policy. Changes are posted on this page with a new date.